Document Request for Tax Review: A Step-by-Step Guide

Overview
Objective
Platforms Involved
Scope
Use Case
Workflow
Exhibits / Appendices / Forms / Supporting Documents/Resources
Change Control Log

Overview

When conducting a tax review, you may find the need to request additional documentation to complete your assessment. This guide outlines the process of sending a document request, ensuring that all necessary information is provided for a smooth workflow.

Objective

The primary goal of this guide is to help you efficiently request and obtain the necessary tax payment confirmations and related documents from members, ensuring they are correctly uploaded for review.

Platforms Involved

Work Papers
Zendesk
State Tax Portals (e.g., MyFTB for California, MyConnect for Connecticut)

Scope

This guide applies to all tax review processes where additional documentation is required from members. It is relevant for tax professionals involved in reviews that necessitate member-supplied documents.

Use Case

This guide is specifically for scenarios where there is a need to verify tax payments and related details such as amount paid, date paid, period applied, and account holder's names.

Workflow

Step 1:

Begin by identifying the need for additional information during a tax review. This can be done from the documents or work papers. It is recommended to use the work papers, as this allows the information to pull directly once uploaded.

Step 2:

Request the necessary documents by specifying the type of document and the period required. For instance, if you need tax payment confirmations for 2025, specify this in your request.

Step 3:

Communicate clearly with the member. Direct them to log into their respective state tax portals using business credentials to provide a screenshot of their payment history. Ensure the screenshot includes:

Amount paid
Date paid
Period the payment was applied to
Account holder's names

Once the message is composed with all the necessary details and in a professional tone, hit the request button. This will generate a Zendesk ticket, allowing the member to respond or request further clarification if needed. Ensure that the document type and period are correctly selected to avoid confusion.

Exhibits / Appendices / Forms / Supporting Documents/Resources

No additional documents are referenced in this guide. Ensure all instructions are followed as outlined.

Change Control Log

Version 1.0 - Initial guide creation and publication.